Privacy Policy

We collect the following information when you interact with CallRecover:

• Phone numbers (caller and business)
• AI voice agent call recordings and transcripts (including the verbal yes/no consent response)
• Names and service-related details you provide
• Appointment dates, times, and callback preferences
• SMS message history, timestamps, and double opt-in confirmation (YES reply)

Your data is used solely to:

• Transcribe and qualify calls handled by our AI voice agent
• Record and store verbal + SMS double opt-in consent as proof
• Send transactional SMS for appointment reminders, callbacks, and scheduling
• Store internal records for your service request
• Improve AI accuracy and response quality

We do not share, sell, rent, or distribute your mobile phone number to any third parties for marketing purposes.Your number is used only for service-related communication between you and CallRecover. Twilio is used as the delivery provider; they process the number solely to deliver the message and do not use it for independent marketing.

Message frequency varies based on your service request. Most conversations involve 1–3 text messages. You will only receive messages related to a service request you initiated.

Standard messaging and data rates from your wireless carrier may apply to any text messages you receive from us. Contact your carrier for details on your plan.

Your data is retained for as long as necessary to complete your service request and satisfy legal or business record requirements. You may request deletion of your personal data at any time by contacting us at David@callrecover.net. Deletion permanently removes transcripts, SMS history, and recordings.

You can opt out of SMS communications at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE to any message. Once opted out, you will no longer receive SMS from CallRecover unless you initiate a new service request and complete the double opt-in again.

The primary opt-in path is a two-layer (double) opt-in handled by our AI voice agent: (1) when your call is forwarded to the agent, it verbally asks whether you want a text confirmation and priority callback details — your yes/no is recorded as proof; (2) if you say yes and your number is mobile, you receive one confirmation text and must reply YES to start receiving transactional SMS. If you say no or call from a landline, no SMS is attempted. As a secondary path, you may also opt in at callrecover.net/sms-opt-in (full name + mobile number + an unchecked-by-default consent checkbox), or by texting YES, START, JOIN, BEGIN, CONFIRM, or UNSTOP to our business number. Consent is not a condition of purchase.

Your data is stored in a private workspace protected by row-level security and access controls. Only authorized CallRecover staff can view your information.

For questions about this privacy policy or your data, contact:

• Email: David@callrecover.net
• Phone: (878) 234-0176
• Business: CallRecover