Privacy Policy

We collect the following information when you interact with CallRecover:

• Phone numbers (caller and business)
• AI voice agent call recordings and transcripts (including the verbal yes/no consent response)
• Names and service-related details you provide
• Appointment dates, times, and callback preferences
• SMS message history, timestamps, and double opt-in confirmation (YES reply)

Your data is used solely to:

• Transcribe and qualify calls handled by our AI voice agent
• Record and store verbal + SMS double opt-in consent as proof
• Send transactional SMS for appointment reminders, callbacks, and scheduling only after opt-in
• Store internal records for your service request
• Improve AI accuracy and response quality

We do not share, sell, rent, or distribute your mobile phone number to any third parties for marketing purposes.Your number is used only for service-related communication between you and CallRecover. Twilio is used as the delivery provider; they process the number solely to deliver the message and do not use it for independent marketing.

Message frequency varies based on your service request. Most conversations involve 1–3 text messages. You will only receive messages related to a service request you initiated.

Standard messaging and data rates from your wireless carrier may apply to any text messages you receive from us. Contact your carrier for details on your plan.

Your data is retained for as long as necessary to complete your service request and satisfy legal or business record requirements. You may request deletion of your personal data at any time by contacting us at support@callrecover.net. Deletion permanently removes transcripts, SMS history, and recordings.

You can opt out of SMS communications at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE to any message. Once opted out, you will no longer receive SMS from CallRecover unless you initiate a new service request and complete the double opt-in again.

The primary opt-in path is verbal + SMS double opt-in. Our AI voice agent answers the caller's forwarded call, takes their details, then asks: "Would you also like a text message confirmation? This is optional - we'll call you back either way." If they say yes and called from a mobile number, we send one message: "Classroom Panda LLC dba CallRecover: Reply YES to confirm SMS updates about your request. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of service." Only after they reply YES do further messages send. Call recording, transcript, number, timestamp, and YES reply are stored. As a secondary path, visitors may opt in at callrecover.net/sms-opt-in by entering name and mobile and checking an unchecked box agreeing to receive transactional SMS from Classroom Panda LLC dba CallRecover. The web form records timestamp, IP, and consent text:By checking this box and submitting, I agree to receive transactional SMS messages from Classroom Panda LLC dba CallRecover related to my service request, appointment scheduling, and lead follow-up at the mobile number provided. Reply STOP to opt out, HELP for help. Message frequency varies. Msg & data rates may apply. Consent is not a condition of purchase. See https://callrecover.net/privacy-policy and https://callrecover.net/terms.

Your data is stored in a private workspace protected by row-level security and access controls. Only authorized CallRecover staff can view your information.

For questions about this privacy policy or your data, contact:

• Email: support@callrecover.net
• Phone: (701) 203-1073
• Business: Classroom Panda LLC dba CallRecover